Return, Refund, Cancellation & Exchange Policy – FAQs
At WearMySport.com, your satisfaction is our top priority. To keep things clear and transparent, here are answers to common questions about returns, refunds, cancellations, and exchanges.
General Policy
Q1: Can I return any item I buy from WearMySport.com?
- Customized items (with names, numbers, logos, or any personalization) are not eligible for return or refund once you approve the order draft/sample.
- Non‑customized items may be returned within 7 days of delivery, provided they are unused and in their original condition.
Customized Products
Q1: What if my customized item is incorrect or defective?
- Customized product returns/refunds are only possible at the discretion of the vendor/third‑party company that processed the order.
- If the vendor accepts the claim, WearMySport.com will assist you with the process, but final approval rests with the vendor.
Q2: What if I change my mind after the draft is confirmed?
Once you approve the draft/sample during order confirmation, no cancellations, refunds, or changes can be made.
Non‑Customized Items
Q1: How do I return a non‑customized item?
- Contact us at support@wearmysport.com within 7 days of delivery.
- Ensure the product is unused, unwashed, and in its original packaging with all tags attached.
- We will share the return instructions and address.
Q2: Who pays for return shipping?
- If the return is due to damage, defect, or wrong item delivered, WearMySport.com covers return shipping.
- If the return is due to personal reasons (e.g., size issue, change of mind), the customer pays the return shipping charges.
Refunds
Q1: How long does it take to get my refund?
After we receive and inspect your return, refunds are processed within 5–7 business days to the original payment method.
Q2: Can I get store credit instead of a refund?
Yes. On request we can issue store credit for future purchases instead of refunding to the original payment mode.
Exchanges
Q1: Can I exchange an item instead of returning it?
- Yes, non‑customized products can be exchanged for another size, color, or style (if available).
- Exchanges must be requested within 7 days of delivery, same as returns.
Cancellations
Q1: Can I cancel my order after placing it?
- Non‑customized orders can be cancelled if the request is made before shipping. Once shipped, cancellation is not possible (you may use the return option instead).
- Customized orders cannot be cancelled once the draft/sample has been approved.
Important Notes
- Customized products are final sale, unless the vendor approves an exception.
- WearMySport.com acts only as a facilitator between customers and third‑party vendors for customized orders.
- Failure to follow the return/exchange request process within timelines may result in denial.
- This policy is governed by standard e‑commerce practices in India and is subject to change without prior notice.
Need Help?
For any issues related to returns, refunds, exchanges, or cancellations, write to us at support@wearmysport.com. Our team will guide you through the next steps.